policy

we love our customers. SORAsound prides itself on have the BEST customer service. many of our customers have become friends. this is the main reason we enjoy SORAsound so much. to avoid misunderstandings, please be kind and read our policy as outlined below. any transaction with SORAsound assumes you have read and accepted the following:

• EVERYTHING HERE IS SUBJECT TO CHANGE. this includes prices, specifications, policies, etc. please do not assume anything. ask questions before you make a purchase.
• generous upgrade allowance.
• no refunds, returns or exchanges for any reason.
• your warranty is the direct manufacturer’s warranty (i.e. not SORAsound) and not tranferable. in case of a problem, it is the manufacturer (not SORAsound) who decides whether the issue in question is covered under warranty.
• once an item reaches you, it is covered by the above warranty, if applicable.
• SORAsound bears no responsibility for the use or misuse of the items purchased.
• in some markets the product(s) we distribute are represented by a dealer. if so, we will be happy to introduce you to them for a demonstration of our product(s) and best service to you.

thanks for your understanding. we love you!